![]() Rest assured, you will receive a replacement or have your appliance repaired shortly. ![]() Our phone lines are very busy at the moment, so please don’t call us before it’s been 4 days since your engineer’s visit unless you are a vulnerable customer. We’re doing everything we can to get these options to you as quickly as possible. Where it would normally take 48 hours, it’s now taking us up to 4 days to provide customers with replacement options which you will receive by either email or SMS. If we decide your appliance is beyond repair, we'll replace it with one that has the same or similar specifications.ĭon’t worry, if we were recently unable to fix your appliance, we’ll be in touch shortly to let you know what the next steps are but please be aware that we’re experiencing some delays processing replacements due to the impact the Coronavirus has had on demand.
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